About Us

Getting to know your mortgage company is crucial. It builds trust, ensures personalized solutions, and allows for a smooth mortgage journey. #KnowYourLender #TrustworthyService

Our Mission

Experience the Importance of a 5-Star Mortgage Journey

At Waymaker Mortgage, we understand that obtaining a mortgage is not just about securing a loan—it's about the overall experience. That's why we strive to provide a 5-star experience to every client we serve. From the moment you start your mortgage journey with us, you can expect exceptional service, personalized attention, and a commitment to exceeding your expectations. Here's why a 5-star experience matters:

  • Unmatched Customer Satisfaction: A 5-star experience reflects our unwavering dedication to customer satisfaction. We prioritize building strong relationships with our clients, ensuring that every interaction is met with professionalism, respect, and genuine care. We listen attentively to your needs, address your concerns promptly, and go the extra mile to make your mortgage journey smooth and enjoyable. Our goal is to create an experience that leaves you delighted and confident in your decision to choose us as your mortgage partner.

  • Clear Communication and Transparency: Transparent communication is at the heart of a 5-star experience. We understand that navigating the mortgage process can be complex, so we make it a priority to provide clear, jargon-free explanations of each step along the way. We keep you informed about the progress of your application, promptly answer your questions, and ensure that you have a comprehensive understanding of the terms and conditions of your mortgage. Our commitment to transparency gives you peace of mind, empowering you to make informed decisions with confidence.

  • Personalized Solutions:No two clients are the same, and we recognize the importance of tailored solutions. We take the time to understand your unique financial situation, goals, and preferences. Our experienced mortgage experts analyze your needs and recommend mortgage options that align with your specific circumstances. Whether you're a first-time homebuyer, refinancing your current home, or investing in a new property, we customize our solutions to meet your individual requirements. Your satisfaction and success are our top priorities.

  • Efficient and Timely Process:We understand that time is of the essence when it comes to your mortgage. A 5-star experience means delivering an efficient and timely process from start to finish. We leverage our expertise, streamlined systems, and industry connections to expedite your mortgage application. Our team works diligently to ensure that your documents are processed quickly, deadlines are met, and potential roadblocks are resolved promptly. With our focus on efficiency, you can move forward confidently, knowing that your mortgage is progressing smoothly.

  • Going Above and Beyond:A 5-star experience goes beyond the ordinary. We believe in going above and beyond to exceed your expectations. From providing personalized advice to offering additional resources and support, we strive to make your mortgage journey exceptional. Our commitment to excellence extends beyond the transaction itself, as we aim to build long-lasting relationships with our clients. We measure our success by the trust and satisfaction you place in us.

Choosing a mortgage partner that prioritizes a 5-star experience is a decision that can greatly impact your overall satisfaction and success. At Waymaker Mortgage, we are dedicated to providing unparalleled customer service, clear communication, personalized solutions, an efficient process, and a commitment to going above and beyond. Experience the difference a 5-star mortgage journey can make. Contact us today and let us exceed your expectations.

Waymaker Mortgage

NMLS# 2440476

Contact Us

3420 Executive Center Dr., Suite 165-A

Austin, Texas 78731

Legal Disclosures: BRAND AFFILIATION DISCLOSURE: "Waymaker Mortgage" has previously been a legal trade name (DBA) of Kama'aina Mortgage Group, Inc. NMLS 1276471 and Hometown Lenders, Inc. NMLS 65083. The name "Waymaker Mortgage" is no longer associated with either of these organizations. Waymaker Mortgage Company LLC - NMLS 2440476, is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking - Division of Savings and Mortgage Lending. Texas Mortgage Banker Disclosure – Figure: 7 TAC 81.200(c) “CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.” Consumer Complaint Policy  It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly. As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his/her designate, in order to take action. All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us at the number on the Home Page. Privacy Act Disclosure  Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. This short outline included important aspects of our privacy policy. To review our entire privacy policy, email us at the address on our home page. Communications Disclosure By entering your mobile number into any webform or loan application you are agreeing to receive recurring automated marketing text messages (e.g. reminders) and phone calls specifically in regards to the services Waymaker Mortgage Company provides at the phone number submitted. Consent is not a condition to purchase or do business with our firm. Msg & data rates may apply. Msg frequency varies. Upon receiving any SMS messages from our firm, Reply HELP for help and STOP to cancel.

Licensing Disclosures: NMLS 2440476

© Copyright 2024 | Waymaker Mortgage | All rights reserved.

© Copyright 2024 | Waymaker Mortgage | All rights reserved.